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Reviews
Ethan Elix
04:15 01 Aug 19
Disastrous experience and outcome. Gary walked away from finishing our pool to completion and left us with leaks, cracks in the concrete wall, leaking pipes, pool tiles popping out and 20 sharp steel rods poking out at extreme angles from the pool wall to try to stop the leaks. This pool cost us $150,000 and we have not had an email or phone call returned to us. If I treated my clients like they do, I would not sleep well at night. The worst possible customer service. If everything is going right then they’ll call you back. But as soon as their poor quality workmanship was evident, they didn’t want to know about us. If I could post photos here, people would be shocked at what they have done to our family. It’s been months of looking at their mess of a pool and I have finally got the energy to start the ball rolling with QBCC. PLEASE BE CAUTIOUS ABOUT THIS COMPANY - GARY IS NOT WHAT HE SEEMS. BUYER BEWARE!read more
Helen Close
03:16 28 Nov 18
I am thrilled with my new pool. As a new pool owner I had no idea what I really should build. A few quotes proved that. With Pools by Design I was assisted through design and concept stage and was extremely confident and happy to proceed to contract. The communication and information was excellent and the build was superb. I love my pool and thank the team for their service and fantastic pool. The after sales service is great, I am happy I chose good products to assist with ongoing maintenance and thrilled I added solar heating, lighting and magnesium therapy options. THRILLED...read more
Mark Walker
12:22 10 Oct 18
PBD did a fantastic job on our pool after we were left in the lurch by another Sunshine Coast pool company. They did an excellent job, on time and on budget, and it came out looking, and functioning, a treat! Their Austral filtration system is top notch and they included a great little Austral pool cleaning robot in our very well priced package. I highly recommend them.read more
Grant Morris
00:08 26 Jul 18
Fantastic...I haven't a bad word to say about the whole experience. We had a lot of rain at the beginning of construction and the owner Gary came out on the weekend and gave reassurance that all was under control which was great.
All the contractors that were onsite were professional and obviously experienced in their field. A pleasure to deal with....now all that's left is to enjoy an amazing pool.
Thank you!!read more
Wil Charlton
06:36 21 Jun 18
Hi
All the staff at Pools by Design were all very knowledgeable, prompt and courteous throughout our entire pool build and would highly recommend them to anyone considering a new pool.
Regards
Brett and Alisa Charltonread more
Nathan Clarke
07:08 19 Jun 18
We could not recommend Gary, Clint and the team at Pools By Design highly enough. Great communication and honesty throughout the entire process.
We love our pool and are extremely happy. Highly recommend this legitimate pool builder.read more
Jeff Horan
07:03 15 Jun 18
10 out of 10
Gary and the Pools By Design team were top rate from start to finish. I would highly recommend them to anyone looking at getting a pool. We were always kept fully informed of what was happening and the finished product exceeded our expectations.read more
craig ewington
07:59 31 May 18
Horrific experience!
We had to engage the QBCC to get pools by design to complete our pool.
Worse still was their affiliated landscapers, Moonah Landscapes. We are still working through a catalogue of damages as a result of their incompetence.
Never, ever. Again!read more